Forms (formerly Interfaces) and Chatbots

Zapier · Practical · 8 min

Automations often need a front door where people submit requests; Forms give you one without a web developer.

Many automations start with a person asking for something: a time-off request, an IT ticket, a quote request. Zapier Forms lets you build that front door yourself. This product was called Interfaces until 2026; you'll still see the old name in some help links and older tutorials, and existing projects kept working after the rename.

You can start a form from an AI prompt, from an existing table, or from a blank template. Then:

  • Add and edit fields (name, email, dropdowns, file upload).
  • Add conditional logic to show or hide fields based on earlier answers.
  • Choose what happens on submit: show a message, redirect to another page, open another page, or run a Zap.
  • Connect the form to a table so every submission is stored as a record.

The usual pattern is Form -> Table -> Zap: the form saves a record, and a Zap triggered by the new record routes it, notifies someone, or creates a task. Forms can also give people editing access to a table without giving them a Zapier login to the table itself.

Preview and test the form before sharing its link, and check its access settings (public, or only people you invite).

Zapier also offers Chatbots: a chat window you can put on a website that answers from your own knowledge sources and can trigger Zaps. Chatbots, Forms and Tables can all be shown together in Canvas to document a full process.

Remember

  • Zapier Forms is the new name of Interfaces
  • A common pattern: Form saves to a Table, a Zap reacts to new records
  • Use conditional logic and access settings before sharing

Watch out for

  • Following an old Interfaces tutorial and not finding menus that were renamed.

Check yourself

  1. What is the usual way to process each new form submission automatically?

Sign in to answer, see the explanations, and get this lesson back as a quick review later.

Official docs: help.zapier.com/hc/en-us/articles/15927500577037

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